Returns & Exchanges

At The Case Factory India, we strive to ensure your premium mobile accessories reach you in perfect condition. We offer a 7-day hassle-free return and exchange policy for all manufacturing defects or incorrect shipments.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our support team within 7 days of delivery to initiate a return request with your order ID.

• 2.
  Verification & Media

  Upload a clear photo or unboxing video of the product to help our team verify the condition and the reported issue.

• 3.
  Secure Packaging

  Once approved, pack the item in its original brand packaging with all tags and protective films intact to prevent damage during transit.

• 4.
  Pickup & Refund

  Our courier partner will collect the package from your doorstep, and your refund or exchange will be processed within 5-7 business days after inspection.